VIP Auto Repair respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and communicate with you, particularly in connection with VIP Memberships, service updates, and customer communications.
Information We Collect
When you schedule service, join a VIP Membership, or contact us, we may collect information such as your name, phone number, email address, vehicle information, and service history. This information is used solely to provide automotive services, manage your account, communicate important updates, and improve your overall experience with VIP Auto Repair.
We do not sell or share your personal information with third parties for marketing purposes.
Communication Consent
By joining a VIP Membership, scheduling service, or providing your contact information, you consent to receive communications from VIP Auto Repair, which may include:
- Appointment confirmations and reminders
- Service updates and vehicle status notifications
- Membership-related information and benefits
- Occasional service-related promotions or offers
Communications may be delivered via phone calls, text messages (SMS), or email, depending on the contact information you provide.
Message frequency may vary based on your activity and services requested. Standard message and data rates may apply for text messaging.
Opt-Out & Communication Preferences
You are always in control of how you hear from us.
- You may opt out of text messages at any time by replying STOP
- You may unsubscribe from emails using the link provided in any email
- You may request changes to your communication preferences by contacting VIP Auto Repair directly
Opting out of promotional messages will not prevent us from sending necessary service-related communications, such as appointment confirmations or important updates about your vehicle.
Data Security
We take reasonable measures to protect your information and limit access to authorized personnel only. While no system can guarantee absolute security, we work to safeguard your data and use it responsibly.
Updates to This Policy
VIP Auto Repair may update this policy from time to time to reflect changes in services, regulations, or business practices. Updates will be posted on this page.
If you have any questions about this policy, your information, or your communication preferences, we encourage you to contact us directly.