4.7
Save big on the services you need.
When something does not feel right, diagnostics can provide clear answers. The signs below may mean it is time for testing.
Any light that comes on and stays on should be evaluated rather than ignored.
Changes in how your vehicle sounds or feels are often best addressed through diagnostics.
Problems that keep coming back usually benefit from a deeper look with proper tools.
Our diagnostic process is built to give you clear answers and a confident plan. We use professional scan tools and hands-on testing to identify the root cause—not just the symptom.
We retrieve fault codes and review live data to understand what the vehicle is reporting and when the issue occurs.
We verify findings with real testing so you’re not chasing guesses or replacing parts blindly.
We explain what the results mean in plain language and outline your repair options.
You’ll know what’s urgent, what can wait, and what preventative steps may help avoid repeat issues.
Our reviews reflect the professionalism, honesty, and hospitality that define the VIP experience.
4.7
Eric and his team are excellent. They service all of our vehicles in Westland MI.
The team is great to talk to, very friendly and honest. I’ve do business with VIP Auto all the way from Illinois. They always update me on our fleet and provide speedy service. I’ve been doing business with VIP for the past few years now. Congratulations on your new location Eric, you are a great example to your community. All the way from Chicago Illinois highly recommend this shop!
What can I say that has not been said..? These guys are amazing!
I recently had extensive damage to my vehicle, over 5 hours from home… they got the parts and had me back on the road the next day! These guys went above and beyond, and will not soon be forgotten! They treated us like family and provided amazing service! I cannot recommend them enough! If I’m ever in the area again, I’ll gladly pay my new friends a visit, VIP, truly treats their customers like VIP’s!
I highly recommend VIP Auto!
I took my F250 to Eric and the crew at VIP Auto and had the best service experience of my life. I thought that I was down for the count and going to be paying thousands to get it fixed. Eric and the team had it quoted right away at a very reasonable price. They did the work quickly and got me back on the road with no problems.
The best car service around!
Eric and his brother Alan are very accommodating when it comes to scheduling an appointment. They’re super reasonably priced and will work with you every step of the way. To top it off, they are genuinely honest boys who want the best for you and the best care for you. Not to mention there’s a taco truck in their parking lot! So relax, you’re in good hands and have a bite to eat while you’re being taken care of.
I will never go to another car shop after our experience here.
We were on our way to a different state when our car had issues, the day before Christmas. We brought it in, they gave us a very quick, free diagnosis and helped us finance the total cost to get it fixed. Our car wouldn’t be fixed until after Christmas, and they gave us a free loaner car filled with gas to make it home for the holidays!! Plus the waiting room is AWESOME and their dog Daisy is so sweet. These guys are amazing. They go above and beyond!!
Call or message us online to schedule your service. Ask about vehicle delivery and exclusive VIP member discounts.
Diagnostics involve scanning vehicle systems and performing targeted testing to identify the root cause of a problem.
Time varies depending on the issue and whether symptoms are intermittent. We keep you informed as testing progresses.
Accurate diagnostics help prevent unnecessary parts replacement and focus repairs where they’re actually needed.
We respect your time. Our team focuses on efficiency, so you’re back on the road as quickly as possible without sacrificing quality or care.
Comfortable lounges, friendly staff, and true auto hospitality—designed to make every visit clear, efficient, and stress-free while we care for your vehicle.
Experienced technicians, quality parts, and a 3-Year / 36,000-Mile Nationwide Warranty on qualifying repairs—so you can drive with confidence long after your visit.
Clear explanations, visual proof when available, fair recommendations, and no pressure—ever. We help you make informed decisions that fit your needs and your budget.
Step 1
We greet you, listen closely, and take the time to understand what you’re experiencing with your vehicle. If needed, we can help coordinate getting your vehicle to the shop.
Step 2
Our technicians perform a free inspection and diagnostic review to identify concerns and gather accurate information—without guesswork or obligation.
Step 3
We walk you through what we found, share photos or videos when helpful, explain what’s most important now, and outline what can be planned for later.
Step 4
Your vehicle is serviced by experienced technicians using proven procedures and quality parts, with a focus on getting you back on the road promptly—without cutting corners.
Step 5
We review the completed work with you, answer questions, and provide warranty coverage and future service guidance to help you stay ahead of maintenance.
Every qualifying repair at VIP Auto includes a 3-year / 36,000-mile nationwide warranty, honored at hundreds of trusted repair facilities across the country. Whether you’re close to home or on the road, your repairs — and your peace of mind — are always protected.
Unexpected repairs shouldn’t add stress to your day. That’s why we offer flexible financing options to help you manage larger repairs with confidence. Our team will walk you through available plans and help you choose an option that fits comfortably within your budget.
The VIP Club is designed for drivers who want priority scheduling, a smoother service experience, and access to time-saving benefits. Members enjoy earlier appointments, faster turnaround times, and complimentary conveniences that make car care effortless.
Priority scheduling and reduced wait times
Complimentary pickup & return service
Members-only discounts and seasonal savings
At VIP Auto, we believe every driver deserves a repair shop that treats them with honesty, clarity, and genuine care. Our team approaches every service with a simple promise — to help you feel confident, respected, and taken care of from the moment you arrive until the moment you drive away. With experienced technicians, transparent recommendations, and a warm, comfortable atmosphere, we’re here to make auto care easier, calmer, and more human.
